Winbeast Casino Support and Customer Service

Welcome to the Casino WinBeast support centre for UK players. We aim to provide responsive, clear and reliable support when you need it.

How to contact us

Method	Details	Hours*
Live Chat	Click the “Live Chat” icon in the bottom‑right of your screen. UK players are connected to a dedicated team.	24/7
Email	[email protected] (please include your account ID and a brief summary of your issue)	Reviewed within 24 hours
Phone	+44 20 XXXX XXXX (UK number)	Mon – Sun, 09:00–23:59 GMT

*These hours apply to UK time (GMT/BST).

What to expect

Our UK‑support team handles account queries, payment and withdrawal assistance, game issues, and bonus questions.
When you contact us, have your account information ready (username, full name, date of birth) so we can verify your identity and assist faster.
For withdrawals, verification documents may be requested (proof of ID, address, payment method) – having them ready will speed up the process.
We strive to respond to live‑chat within a few minutes, email within 24 hours. Complex issues may take longer and we’ll keep you updated.

Responsible gaming

Support for responsible gaming is available. If you feel you need to restrict or pause play, please contact us and we can introduce limits or self‑exclusion tools. UK players also have access to independent help resources (e.g., GamCare).

Feedback

Your feedback helps us improve. If you wish to comment on your support experience or suggest improvements, email [email protected] and we will review your input promptly.

Thank you for choosing WinBeast. We’re here to assist you.